Shipping policy

Shipping Policy

I (Dandy) usually have a large number of open orders. This is due to the fact I am a singular person packaging all of these orders as well as the fact I am immunocompromised. I am shipping these orders as quickly as possible, while making sure your order is packaged properly to arrive safe and sound. You will receive a tracking email once the order is shipped. My current maximum estimated lead time (not including transit) is 30 business days (six weeks) due to me being immunocompromised as well as the volume of orders I receive. Orders may ship out faster, depending on how quickly I am able to get the order made and packaged up. Orders are processed in the order they are received. If you need an order quickly, please contact me beforehand to see if it would be a possibility and to discuss the rush order fee. I try to not work weekends, and I try not work on federal or religious holidays. 

Packages are shipped via USPS both within the US and Internationally. Once a package is shipped internationally, the order is final and will not be refunded.

Actual delivery time will depend on the shipping method you choose. Paying for shipping only affects the method the order is shipped, and does not accelerate the order processing time. 

For international orders: CUSTOMERS ARE RESPONSIBLE for any customs and import taxes that may apply. We are not responsible for delays due to customs. Once an order is shipped it WILL NOT be refunded. Orders that are not delivered due to the customer not paying customs fees, duties, and taxes will not be refunded. Due to the length of time and delicate nature of the packages, we do not accept returns or exchanges on international orders.


Lost/stolen items marked as delivered:

If a box is lost in the mail (i.e., tracking never updates/was never marked as delivered), I will start a search with the post office to locate it. If the box can be found, it will be sent on to the customer. If the box cannot be located, I will file a claim and if the claim is approved, I will send out a replacement. Please note that these processes take time! Please have patience as these are postal issues and not a reflection on the shop.

Please note that Dandy Lions Creations cannot be responsible for lost or stolen packages. If any package has been marked as "DELIVERED" and you cannot locate it, unfortunately, I cannot refund or replace these items. The tracking is my proof that it was delivered safely by the postal carrier.

Customers are responsible for inputting their correct address correctly at checkout. An address verifier at checkout is there for a reason. I can change an address prior to shipping, but once an item is marked as shipped, I am unable to change the address. If an item is delivered to the wrong address due to the customer putting the wrong address at checkout, I do not provide refunds.

Undeliverable/Rejected/Returned Items:
If an order has been returned to me as undeliverable due to address/customer unavailability/customer non-responsiveness, shipping costs for original delivery cannot be refunded. It is the customer's responsibility to follow tracking as provided by Dandy Lions Creations or to follow up within a timely manner to check on delivery if an item has not been received in the expected time frame following shipment. If the item is returned to me, I will attempt to contact the customer immediately, in which they have 5 business days to respond. If they don't respond within that time, I will consider the issue resolved. Undeliverable orders can be resent based upon agreement with the customer, but new shipping charges are at the customer's expense. There is no place on the shipping labels for me to designate delivery instructions to the postal carrier.

International Tracking Not Updating:
Sometimes items don't get scanned once they leave the US heading to another country or tracking is not guaranteed once it leaved the US. I can assist by putting in a search request with the post office but please be patient as they take very long to accommodate international requests. I will do my best to track down the package but these processes do take time. 

Shipment cost:
Shipments with the U.S. are calculated based on weight of the total package. International shipments are also calculated by weight, which can be seen at checkout. Base price varies by country. These are the lowest rates I can offer as a small time seller. I base shipping rates on current USPS rates that are directly imported from the carrier.

Shipment packaging:
I try my best to package my products in ways that protect them. I cannot be held responsible for any items that have melted in transit or while sitting on a porch. The summer months can get hot and the customer is responsible for a package's safety after the post office delivers it. If you have a melting issue, I cannot guarantee a refund or exchange but I can address this on a case-by-case basis.