Refund policy

For any items that have been damaged in shipment, please immediately (within 5 business days) send photos of the damaged products and we will file a claim with the postal carrier. If you fail to contact the shop within this time period after delivery, it would be safe to presume that damaged happened due to consumer error. PLEASE NOTE this process takes time and claim may need to be approved before we are able to send replacement items. This does not include melting issues. We cannot be held responsible for any items that have melted in transit or while sitting on a porch. The summer months can get hot and the customer is responsible for a package's safety after the post office delivers it. If you have a melting issue, we cannot guarantee a refund or exchange but we can address this on a case-by-case basis.

For other rare issues with your order (such as a missing item for example), the customer must contact the shop within 5 business days of delivery.